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International Journal of
Hospitality and Tourism
An International, Biannual,
Double Blind Peer Reviewed
Journal
ISSN: 2240-5371
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Issue: V2N2

Paper Type: CONCEPT PAPER

Paper Title: Why women in Hotel Industry are not able to make it to the top positions even though they join the industry in large numbers: A study of the Hotels in Delhi, National Capital Region.

Authors: Hussain Sarah, Soni Gagan

Abstract:
Women are considered as the best hospitality professionals, even though their representation at hierarchy level is less as compared to their counterparts. The Glass Ceiling effects seems to be more effective in Hospitality industry.
An attempt was made to find out why women leave the Industry and do not reach the top slot in substantial numbers. Opportunity for career progression and other reason associated with the problem was focused with the purpose to retain Quality manpower in the industry along with stepping forward to focusing on societal objectives of the organization.
This gave us an insight into the main reasons they left the industry for, the areas which were mainly women dominated, the number of hours they put in, their satisfaction levels, the departments they represented which gave them opportunity to rise (General Managers, Senior Managers).
Extensive Survey through questionnaire and interview was conducted in the NCR of Delhi Region. Participants were women working professionals as well as ex-professional. The purpose of the study was to examine the challenges before the women employees and identifying the ways to retain quality manpower on top positions.
However, research is only at an exploratory stage in the hospitality industry, and there is still much to learn. The findings of the research have social implications as well as it demands concern from the industry decision makers and stakeholders.
Child care, women net working, mentoring/ role models, flexi timings, extensive training and educational programs, accessibility to the senior managements are some of the areas need intervention.
This research will raise the issue of less representation of women in the industry, the suggestions given by the women respondents will assist the industry to upgrade its human resource practices and provide a new insight to their organizational behavior.