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International Journal of
Hospitality and Tourism
An International, Biannual,
Double Blind Peer Reviewed
Journal
ISSN: 2240-5371
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Issue: V3N2

Paper Type: DOUBLE BLIND REFFERED PAPER

Paper Title: General Managers of Five Star Hotels in Beijing: Selection Criteria

Authors: Ogle Alfred, Grainger Stephen

Abstract:
This paper examines the selection criteria of General Managers for five star hotels in Beijing and the Western influence on Beijing’s hotel industry. What impact do the preference and expectation for internal and external customers, and the hotel market have on selecting a suitable General Manager? Is knowledge of Chinese culture a key criterion of the job selection for this higher management position as posited by Feng and Pearson (1999)? The findings contradict the notion that in order to be successful as an international assignee in the case of hotel management, knowledge of the local culture is a prerequisite specifically in the China context. This, therefore, have implications for the appointment of General Managers in the future. Using an exploratory qualitative approach, a convenience sample of General Managers was examined. The findings indicate that the majority of General Managers of top-end hotels in Beijing during the Beijing Olympics and the two years after were expatriates which allude to a tacit cultural expectation or bias of the local hotel industry stakeholders. This has significant ramifications on the recruitment practices in the Chinese hotel industry specifically and the wider human resources practices in general. It also impacts on hospitality management education and training, and perceptions of hotel management amongst Asians, in the Asian context.